Customer-Requested Cancellations

Customers may request cancellation before an order enters fulfillment or receives a shipping label.

Cancellation is not guaranteed.

Once an order has been packed, assigned tracking or shipped, it cannot be cancelled.

Processing Fee Disclosure

Any permitted deduction for unrecoverable processing fees must be disclosed before purchase and must comply with applicable law and payment-processor rules.

Store-Initiated Cancellations

The store may cancel an order because of suspected fraud, incorrect pricing, unavailable inventory, payment failure or legal shipping restrictions.

Refunds After Cancellation

If the store cancels an order after payment, the appropriate amount must be returned to the original payment method.