Shipping Policy
Processing time is separate from carrier transit time.
Last updated: September 2026
Processing Time
Contact us for current processing estimates. Processing time is separate from carrier transit time.
Business Days and Holidays
Business days exclude weekends and observed U.S. holidays. Orders placed on weekends or holidays begin processing the next business day.
Shipping Carriers
We ship via USPS and UPS. Carrier selection may depend on the destination and shipping method chosen.
Tracking
A tracking number is provided once your order ships. You will receive a neutral, discreet shipping-confirmation notification that does not reveal the contents of your order.
Delivery Estimates
Delivery windows shown are estimates, not guarantees. Transit times depend on the carrier and destination.
Shipping Rates
Standard shipping: $8.95. Expedited shipping: $18.95. Availability and final rates depend on your destination.
Free Shipping Threshold
Free standard shipping on orders of $75 or more after discounts and before tax, to eligible destinations.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. If a package is returned because the customer supplied an incomplete or incorrect address, the customer may be responsible for reshipping costs.
Returned-to-Sender Packages
Packages returned to sender due to an incorrect address or refusal may require reshipping fees before redelivery.
Lost Packages
If your package is lost in transit, contact customer support. We will work with the carrier to resolve the issue.
Damaged Packages
If your package arrives damaged, contact customer support within 14 days of delivery with photographs of the box and label.
Packages Marked Delivered
If a package is marked delivered but you have not received it, contact customer support. We recommend checking with neighbors and the carrier first.
Shipping Restrictions
Not every product can legally be shipped to every state. Product pages display any state-specific shipping restrictions. We do not ship to blocked states.
Alaska and Hawaii
Separate shipping settings apply to Alaska and Hawaii. Additional rates and transit times may apply.
No International Shipping
We do not ship internationally by default. We ship within the United States only.
Discreet Packaging
All orders ship in plain external packaging. The outside will not describe the contents or display explicit branding. The shipping label uses an approved legal or neutral fulfillment name.
Contact Procedure
For any shipping questions, contact customer support.
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