1. All Intimate-Product Sales Are Final

For health, hygiene and customer-safety reasons, intimate products cannot be returned, exchanged or refunded because of a change of mind, personal preference, incorrect size selection, compatibility issue, dissatisfaction or accidental ordering.

2. Defective, Damaged, Incorrect or Missing Products

Customers must contact customer support within 14 calendar days after confirmed delivery. The customer must provide:

• Order number
• Product name
• Description of the problem
• Clear photographs or a short video when reasonably requested
• Photograph of the shipping box and label for damaged, incorrect or missing shipments

3. Available Remedies

After verification, the store may provide:

The store should pay reasonable return-shipping costs when the store shipped the wrong product or when a verified product defect or shipping damage requires a physical return.

• Replacement with the same product
• Replacement with an equivalent product if the original is unavailable
• Store credit
• Refund to the original payment method when required by law or when the store determines that replacement is not appropriate

4. RMA Authorization

No item may be returned without prior written authorization and an RMA number. Unauthorized returns may be refused.

5. Required Return Contents

When a return is authorized, all original components, accessories, manuals and packaging must be included unless customer support instructs otherwise.

6. Exclusions

Clearance, closeout, final-sale, limited-edition and free promotional items are not eligible for ordinary return or exchange. This exclusion does not remove rights that cannot legally be waived.

7. Manufacturer Warranties

Some products may carry a manufacturer’s warranty. Warranty details must be displayed on the relevant product page. The store may direct a customer to the manufacturer when appropriate.

8. Abuse and Fraud

The store may reject claims involving altered products, misuse, improper cleaning, accidental damage, missing parts, normal wear, false claims or suspected fraud.

9. Consumer Rights

Nothing in this policy eliminates any non-waivable consumer rights under applicable federal or state law.